Terms & Conditions

1. About Unblind

Unblind (operating under the brand Unblind at unblind.to, “we”, “us”, or “our”) provides digital property guides, QR access, an AI guest assistant, and tools to review unanswered questions for accommodation hosts. Contact us at hello@unblind.to.

These terms apply to our website, demos, and service. By using them, you agree to these terms. If you use Unblind for a business or property owner, you must have authority to act for them.

2. Demos and the free pilot

Unblind currently offers demonstrations and a limited, assisted pilot. Requesting a pilot does not guarantee a place. The advertised pilot covers one property for 30 days, with no payment card required and no automatic conversion to a paid subscription.

We agree the pilot scope with the host before it begins. Demo property information can be limited or illustrative; follow the disclosures on each demo. An independent demo does not imply the property owner endorses Unblind.

3. Host content and access

Hosts remain responsible for the accuracy of their guide, contact details, permissions, and instructions. Only provide content you own or are authorized to use, and review it before publication. You keep ownership of your content and permit us to store, display, and process it to deliver and support the service, including through our service providers.

Published guide content and host contact details are available to people with the guide link. A link or QR code may be forwarded. Do not place sensitive personal data, temporary door codes, payment information, or confidential documents in public guides or chat messages. Keep administrative credentials and private intake links secure.

4. Guest answers and human help

The assistant uses the information available for the property and may make mistakes or be unable to answer. Confirm important details and exceptions with the host. Unblind does not authorize booking changes, accommodation refunds, late checkout, or other exceptions on a host’s behalf.

Unblind is not an emergency service. Contact local emergency services when needed. Hosts remain responsible for their accommodation, guest safety, and booking arrangements.

5. Acceptable use

Do not use Unblind unlawfully, submit content that infringes another person’s rights, impersonate a host or guest, attempt unauthorized access, extract private information, or disrupt the service. We may limit or suspend access to address misuse, security issues, or a breach of these terms, with notice where practical.

6. Paid subscriptions and Paddle

Paid checkout is not currently available. A free pilot creates no payment obligation. Before a paid plan begins, its price, currency, applicable taxes, billing interval, and included features will be presented for your agreement.

When purchases through Paddle become available, Paddle will act as the authorized reseller and merchant of record, handling payment and billing support. Unblind provides the software and product support. Paddle purchases are governed by Paddle’s Buyer Terms as well as these service terms.

A paid subscription renews for its agreed billing interval until cancelled. Cancel through the link in your Paddle confirmation email or Paddle support; cancellation takes effect at the end of the current billing period. See our Refund Policy for refund requests and applicable rights. Paddle’s terms govern Paddle transactions if there is a conflict with these terms.

7. Privacy

Our Privacy Policy explains the information processed for pilot requests, guides, guest questions, and demos. Hosts must provide appropriate privacy information to their guests and have a lawful basis for information they share with us.

8. Availability, ending access, and responsibility

We aim to keep Unblind useful and available, but do not promise uninterrupted service or error-free answers. Hosts should keep a copy of their source information and an alternative way for guests to contact them. Contact us to end a pilot or request removal of property content.

To the extent permitted by law, we are not responsible for inaccurate host-supplied content or a host’s accommodation services. Nothing in these terms excludes liability or limits consumer guarantees, refunds, or other remedies that cannot lawfully be excluded.

9. Changes and questions

We may update these terms as the service develops. We will identify the updated version here and notify affected hosts of material changes before they take effect where required. Changes do not remove rights relating to earlier purchases. For questions or complaints, email hello@unblind.to.