Privacy Policy

1. Who handles your information

Unblind, the brand operating at unblind.to, handles information needed to run this website and service. For privacy questions or requests, contact hello@unblind.to.

Accommodation hosts decide what information to provide in their guides and how they use guest questions to support a stay. We process that information to operate the service for them. The host’s own privacy practices also apply to information you share directly with the host.

2. Information we collect

• Pilot requests: your name, email, business or property name, website or listing link, property count, and any message you submit through our form.
• Property content: guide text, property and image links, host email and WhatsApp contact details, and information submitted during setup or editing.
• Guest guide activity: questions and answers, when they were asked, associated property and topic, and whether an answer was found or the guest opened the host-contact option shown for an unanswered question. We also count guide views and QR visits.
• Technical information: IP addresses and request, browser, device, and error information processed by our hosting and security services. IP addresses also help limit excessive requests.
• Correspondence: information you choose to include in support or privacy messages.

Ordinary guest guides do not require guests to create an account. Nevertheless, a question may identify you if you include personal details in it.

3. Why we use it

We use information to respond to pilot requests, prepare and maintain guides, answer guest questions, identify missing guide content, provide support, measure use, and protect the service. Pilot request details are used to contact you about the Unblind pilot.

Where a legal basis is required, we rely on providing the requested service or taking steps before an agreement, legitimate interests in running and securing the service, legal obligations, or consent where required. You can contact us about an objection or withdrawal of consent.

4. AI processing and demonstration chats

Guest questions and relevant guide content may be sent to Anthropic or OpenAI, directly or through Vercel AI Gateway, to produce or select an answer. For ordinary property guides, the approved guide sections may be included. Do not submit information you do not want processed by these providers.

The prospect demos at /demo use a separate flow. Public demo questions, limited recent conversation context, and the limited set of public sample facts may be sent to the Anthropic or OpenAI model selected by an authorized Unblind administrator. The guest-access demo uses fictional stay details; its AI selection receives topic labels and bounded question context rather than the stored fictional guest values.

For prospect demos, Unblind records page sessions, the property and public/guest demo type, question and answer text, timestamps, and response outcomes for internal demo review. We mask likely access details and common contact information before saving, but automated redaction may not identify every personal detail. Only authorized Unblind administrators can view this history; it is not shared with prospect property owners. We do not store IP addresses or browser fingerprints in this activity history or use it to identify visitors across visits.

Demo activity uses a random session identifier held in page memory, without an analytics cookie or persistent browser storage. Reloading or reopening a page starts a new session. Clearing a conversation or signing out removes it from your screen, but does not delete the stored review copy. Ordinary pilot guide questions and answers are stored separately for review by the host and authorized Unblind administrators. AI providers and hosting services may retain information under their own security and operational policies.

5. Who receives information

Published property guides expose their content and host contact details to visitors with the guide link. Host-facing question records help the host and our support team improve the guide.

We use Vercel for hosting and AI routing, Neon for database storage, Anthropic and OpenAI for AI processing, and email providers for correspondence. These services receive information needed for their role. We may also disclose information where required by law or necessary to address fraud, security incidents, or legal claims.

We do not sell personal information or use guest questions for advertising. Our service providers may process information outside your country. Contact us for information about the providers and transfer arrangements applicable to your data.

6. Cookies and external services

We use essential session cookies for administrator sign-in and guest demo access. The guest demo cookie expires after one hour and is removed on sign-out. Blocking these cookies can prevent those features from working. The current app does not include advertising trackers or non-essential analytics cookies.

Opening a host’s WhatsApp, email, booking, or website link takes you to another service with its own privacy practices. Host-contact buttons prepare a message for you to review and send; they do not send it automatically. Images served from a host-provided external URL can also send technical request information to that image host.

7. Payments when paid plans become available

The current pilot does not collect payment cards. If you later purchase through Paddle, Paddle will handle payment details, billing, tax, and transaction records under its Privacy Notice. Unblind may receive customer and subscription identifiers, billing contact details, and payment status to manage your access. We do not need your full card details.

8. Retention and security

Demo activity is available for review for 30 days from the start of each session. Older sessions and their conversations are excluded from history and deleted when the next demo session is recorded or an administrator opens the activity page. Cleanup is activity-triggered, not a scheduled deletion job. Backups and provider operational records may follow different retention periods. Contact us to request earlier removal.

We keep pilot requests, property content, questions, and support records while needed for the pilot or service relationship, support, security, and applicable legal requirements. Pilot records do not currently have a fixed automatic deletion period. Contact us to request removal; some information may need to remain in backups or records retained for legal or security reasons.

We use access restrictions, secure connections, and protected administrator sessions. No service can guarantee absolute security. Do not put guest identity documents, sensitive health information, payment details, or confidential access credentials in public guides or chat.

9. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, or a copy of your personal information, object to processing, withdraw consent, or complain to a privacy regulator. Email hello@unblind.to and identify the relevant property or interaction without sending unnecessary sensitive information. We may need to verify your identity and coordinate with the property host.

The service is intended for accommodation operators and people seeking property information, and is not directed at children. Contact us if you believe a child has provided personal information that should be removed.

10. Policy updates

We will update this page when our data practices change and provide any additional notice or request consent required by law. The date above identifies this version.